How to Make a Bathroom Suitable for All Guests

If your hotel welcomes all guests, including the elderly, young, or less mobile, then you’ll probably want to make sure that your bathroom is suitable for them. Here,...

Profiting from An Art Collection

Using artwork to differentiate your property is a topic worth exploring as there are several other angles at play besides just the direct impact on the guest...

Meeting Guest Expectations for Elevated Coffee Service

Given coffee’s significance in everyday life, it’s important for hotels to stay up-to-date with trends and not cut corners. Alongside the new age, ‘gourmet’ in-room machines such...

Build a Talent Strategy to Beat the Competition

The quest to attract and retain talent is becoming a major, and costly, challenge for hospitality organizations, big or small in today’s marketplace. Tourism HR Canada reports that...

Boosting Summer Revenues in The City

With summer as peak season for most properties in our snowy nation, while the rest of the country may be thinking ‘vacation’, you should be thinking ‘revenue’...

Bringing the Concierge into the 21st Century

Why would the modern traveller bother to consult the concierge instead of performing a Google search or looking on a resourceful travel website like TripAdvisor or Yelp?...

Why Toronto is a Foodie City: It’s time to stop asking for Validation

Almost two years ago, I attended the Terroir Symposium, an important gathering of food and beverage professionals in Toronto where chef and restaurateur David Chang gave an...

The Power of Personalization and Building Personal Connections

What happened to brand loyalty? Today’s consumers have been trained to research products and prices, read reviews and make educated and discerning purchase decisions. To reach and...

The Talent Shortage is Real!

Many regions in Canada are losing more than millions of dollars a year in their economies because they cannot find talent. A recent joint report by Ontario...

From the Ground Up: The New Age of Amenities

A hot shower, comfy bed and a roof overhead is no longer enough. Today’s travellers are looking for accommodations that allow them to escape their daily lives...