Bringing the Concierge into the 21st Century

Why would the modern traveller bother to consult the concierge instead of performing a Google search or looking on a resourceful travel website like TripAdvisor or Yelp?...

From the Ground Up: The New Age of Amenities

A hot shower, comfy bed and a roof overhead is no longer enough. Today’s travellers are looking for accommodations that allow them to escape their daily lives...

Meeting Guest Expectations for Elevated Coffee Service

Given coffee’s significance in everyday life, it’s important for hotels to stay up-to-date with trends and not cut corners. Alongside the new age, ‘gourmet’ in-room machines such...

How to Make a Bathroom Suitable for All Guests

If your hotel welcomes all guests, including the elderly, young, or less mobile, then you’ll probably want to make sure that your bathroom is suitable for them. Here,...

Profiting from An Art Collection

Using artwork to differentiate your property is a topic worth exploring as there are several other angles at play besides just the direct impact on the guest...

Boosting Summer Revenues in The City

With summer as peak season for most properties in our snowy nation, while the rest of the country may be thinking ‘vacation’, you should be thinking ‘revenue’...

Respecting Housekeepers For Cost Savings

Every hotelier knows that housekeeping is a vital aspect of any property’s operations, but seldom do we managers truly empathize with the issues they encounter on a...

Achieving housekeeping cost savings through technology

As the largest department in payroll by man-hours, housekeeping represents a prime area for sizeable cost savings by implementing modern technology. First and foremost are the advances in...

How safe is your hotel?

When guests are on vacation, they’re looking to have fun. They don’t want to constantly think about their safety. With the volume of traffic going through hotels,...

Why Toronto is a Foodie City: It’s time to stop asking for Validation

Almost two years ago, I attended the Terroir Symposium, an important gathering of food and beverage professionals in Toronto where chef and restaurateur David Chang gave an...